They both held senior management positions for the latter years, supporting staff teams to work effectively with service users, ensuring compliance with care regulators and sound communications between families and professionals. They both hold Registered Managers Awards. Andrea and Mark are intrinsically involved in the day to day running of the Home, supported by a team of experienced, dedicated care and support staff.
Mark has worked in the care industry for over 12 years in a variety of positions. He is a holder of the Registered Manager award, and NVQ's level 3 and 4 in care. He has a great deal of experience in working with people with SEBD and autism. Mark has a long background of working in the Plymouth community with various target groups, and a wide range of vulnerability. 11 years were spent working for the YMCA in Plymouth, delivering health, fitness, and recreational activities both in the community and at their various centres. Mark was also an instrumental figure in establishing a programme of parenting education and support activities designed to enhance relationships within the family environment. After a successful local pilot this scheme received widespread acclaim and funding from the Home Office, and was implemented in a number of communities throughout England and Wales, including professional football clubs.
Starting her working career in outdoor education, Andrea moved to working in the care sector in 1996, undertaking a variety of positions, mainly in a supervisory role. The latter years being in a senior management position within a Children's Home for young people up to the age of 19 years with social, emotional and behavioural difficulties, autistic traits and a wide range of conditions. She has also worked for a housing association providing housing management support to vulnerable adults with their own tenancies. Andrea studied for a Diploma in Health and Social Welfare, is an NVQ assessor and holds an NVQ level 4 as well as a Registered Managers Award.
Iota Care believes that having well trained, supported and knowledgeable staff is the key to ensuring an holistic care and support service to its Service Users. All staff receive a thorough induction process, meaningful supervision and mentoring, and targeted learning; enhancing their understanding of autism, awareness of new schools of thought and concepts for enhancing effective working with and development of the Service Users.
Therapy provision is intrinsic to all care and support provided and overseen by a team of specialists, lead by a Highly Specialist Speech and Language Therapist who assists at every stage from referral assessment to ongoing monitoring and support of Service Users and staff training.